FAQ

1. How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 10 to 15 business days from the date your order is shipped. You will receive a tracking number by email as soon as your order is dispatched.

2. Where is my order shipped from?
Our products are shipped directly from our supplier's warehouse in Asia. This allows us to offer high-quality products at competitive prices. Please note that this may result in longer delivery times than local shipping.

3. Will I have to pay customs fees?
For deliveries to Switzerland, customs duties may apply depending on the order value and Swiss customs regulations. Any applicable fees are the responsibility of the customer. We recommend checking with Swiss customs (ezv.admin.ch) if you have any questions.

4. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number. You can use it to follow your parcel in real time via the carrier's tracking page.

5. What if my product arrives damaged or defective?
If your product arrives damaged or does not work as described, please contact us at [EMAIL] within 7 days of receiving your order, with a photo or video of the issue. We will send a replacement or issue a full refund at no cost to you.

6. Can I return my order?
Yes. You have 14 days from the date of delivery to request a return, provided the product is unused and in its original packaging. To initiate a return, contact us at info@zapshop.ch with your order number. Please note that return shipping costs are the responsibility of the customer, except in the case of a defective or incorrect item.

7. How do I contact customer support?
You can reach us anytime at info@zapshop.ch.  We aim to respond within 24–48 business hours. You can also visit our Contact page for more options.