Refund & Return Policy

Last Updated: June 2026

Thank you for shopping at ZapShop. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Period

Customers may request a return within 30 days of receiving their order.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • The item must include all accessories, manuals, and components received with the order.

  • Proof of purchase may be required.

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping

Customers are responsible for all return shipping costs unless the item received is damaged, defective, or incorrect.

ZapShop does not provide prepaid return shipping labels for standard returns.

We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking information.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the problem

If the claim is approved, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it must follow the standard return process outlined in this policy.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: info@zapshop.ch

Business Information:

Licence24 - Aliu
François-Lehmann 28
1218 Le Grand-Saconnex
Switzerland